Customer Service

Question About You Order?

For questions about placing an order, or your current order please email weborders@konaworld.com

GENERAL INFO

For general questions about Kona Bicycles, please email joe@konaworld.com

FIND A DEALER

Your first stop for any questions regarding your present or future Kona Bicycle is your Local Kona Dealer. You can find the nearest Authorized Kona Dealer on the Online Dealer Locator: konaworld.com/dealers.cfm

Returns/Exchanges:

If you are not satisfied with an item that you have purchased or it is the incorrect item, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

  • You are responsible for paying the shipping costs associated with a return
  • Refunds will be processed through Paypal, we do not offer store credits
  • All returned items must be in their original condition and packaging (unused/unworn)            

 **If the incorrect item was sent, we will send a pre-paid shipping label

If you would like to exchange an unused/uninstalled/unworn item, you may return the item within 30 days of delivery. Once returned to our Warehouse and inspected, the exchange will be mailed out.

  • You are responsible for paying the return shipping costs associated with an exchange
  • All exchanged items must be in their original condition and packaging (unused/unworn)

Please contact weborders@konaworld.com (US) to inquire about all refunds or exchanges.

FAQ

I have a technical question, who do I send it to?
Send your question to tech@konaworld.com

We have a group of product and warranty persons that will take care of your problem.

I have a warranty question, who do I send it to?
For all warranty questions please contact your Local Kona Dealer. You can find the nearest Authorized Kona Dealer on the Online Dealer Locator: konaworld.com/dealers.cfm
What derailleur hanger do I need for my Kona bike?
Please take a look at our Kona Hanger Chart to identify the correct derailleur hanger for your bike.
Where can I find info on my previous model year Kona bicycle?
If you have questions about previous model year bikes check out classickona.com