Customer Service

Question About You Order?

For questions about placing an order, or your current order please email weborders@konaworld.com

GENERAL INFO

For general questions about Kona Bicycles, please email joe@konaworld.com

FIND A DEALER

Your first stop for any questions regarding your present or future Kona Bicycle is your Local Kona Dealer. You can find the nearest Authorized Kona Dealer on the Online Dealer Locator: konaworld.com/dealers.cfm

FAQ

I have a technical question, who do I send it to?
Send your question to tech@konaworld.com

We have a group of product and warranty persons that will take care of your problem.

I have a warranty question, who do I send it to?
For all warranty questions please contact your Local Kona Dealer. You can find the nearest Authorized Kona Dealer on the Online Dealer Locator: konaworld.com/dealers.cfm
What derailleur hanger do I need for my Kona bike?
Please take a look at our Kona Hanger Chart to identify the correct derailleur hanger for your bike.
Where can I find info on my previous model year Kona bicycle?
If you have questions about previous model year bikes check out classickona.com
Where I can I find the Kona Owner Forums & Support?
The Kona Owner Forums & Support can be accessed at forums.konaworld.com